Revolutionising Primary Care
In the current healthcare landscape, Modern General Practice is at the forefront of innovation, addressing the twin challenges of rising patient demand and increasing complexity of needs.
This approach promises to transform primary care delivery across the UK, benefiting both patients and healthcare professionals.
How Modern General Practice Works
The model moves away from the traditional 'first come, first served' approach, instead prioritising patient needs fairly and safely across all access channels. This ensures patients are directed to the right healthcare professional or service in an appropriate timeframe, considering factors such as continuity of care.
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Implementing these changes can seem daunting. That's where the Demand and Capacity Optimisation Tool (DCOT) comes in.
What is Modern General Practice?
At its core, Modern General Practice creates a more efficient, responsive, and patient-centred primary care service. Key elements include:
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Optimising contact channels (telephone, online, in-person)
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Structured information gathering at initial patient contact
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Unified care navigation across all access routes
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Efficient allocation of existing capacity to meet demand
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Building capability in practice teams to leverage data and digital tools
By implementing these principles, practices can better align capacity with patient needs, enhance experiences, and improve the working environment for staff.
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Ready to modernise your practice?
The Demand and Capacity Optimisation Tool - Empowering Modern General Practice
The Demand and Capacity Optimisation Tool is a game-changer for GP surgeries embracing Modern General Practice principles.
Unlike traditional clinical systems that only capture what has happened, DCOT provides insights into what should have happened, offering a unique perspective on practice operations.
DCOT collects comprehensive data on:
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Patient appointments
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Incoming calls
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Prescriptions
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Staffing rotas
This data is then visualised in user-friendly formats, highlighting areas for improvement and allowing practices to better match their capacity to actual patient needs.
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Curious about how DCOT works?
The Demand and Capacity Optimisation Tool Difference
DCOT's unique ability to capture ideal patient pathways sets it apart.
For instance, if a patient sees a doctor for a minor ailment that a pharmacist could have handled, DCOT doesn't just log the doctor's visit. It notes that the optimal pathway would have been a pharmacy consultation, revealing true opportunities for improvement.
By providing practices with actionable, trusted data, DCOT drives meaningful improvements:
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Highlights specific opportunities to enhance practice operations
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Guides actions to implement improvements
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Aligns demand and capacity with QOF indicators
Real Results for Real Practices
